Human Difficulty Index™
Find the Friction in Your Operation
All multi-unit operations have friction, and sometimes it takes an outside point of view to help you see where it’s showing up. The Human Difficulty Index™ from Culture of Convenience is a complimentary, self-guided survey assessment tool that helps you identify where friction is concentrated across your operation, with no obligation.
Your HDI snapshot won’t hand you all the answers, but it will show you where friction is concentrated, how much it’s slowing you down, and where to focus next.
Where theFriction Is
See which parts of your operation are carrying the most strain right now.
How Much It'sSlowing You Down
Understand how much that friction is costing you in time, consistency, and trust.
Where toFocus Next
Get a clear starting point instead of guessing what to fix first.
Seven Dimensions of Difficulty
The Human Difficulty Index measures friction across seven dimensions.
Do you know what “good” looks like at every location, or does it change depending on who’s running the shift? When the standard isn’t shared, everything downstream gets harder to manage.
Does the work happen the same way every time, or does it depend on who’s working? Inconsistency is often the first sign that clarity was missing to begin with.
Can people make decisions and act on them, or does everything stall waiting for approval? Friction here shows up as slow fixes and unclear accountability.
Can you see what’s really happening at every location, or only the ones you visit? Without real visibility, problems stay hidden until they’re expensive.
Does your team have the bandwidth to execute consistently, or is everyone stretched thin covering gaps? Capacity strain shows up as burnout, turnover, and shortcuts.
Do you trust what you’re seeing and what your team is telling you? When confidence erodes, leaders start double-checking everything, which slows the whole operation down.
Can you keep this going, or does every improvement quietly slide back within a few months? This is usually the last thing to break, and the clearest sign something upstream needs attention.
Not Sure Where to Start?
Every organization has friction that shows up in the business. With decades of experience in multi-unit operations, we are dedicated to helping you uncover that friction, identify what’s contributing to it, prioritize where actions can deliver the greatest impact, and implement solutions that stick.